Frequently asked questions

A licensed European acquiring bank. It provides your merchant account under its own merchant agreement, decides on your application and pays your card takings into your bank account. FeeSense prepares your application and supports you.

Your FeeSense prices are confirmed in your offer. The saving compares those prices with your current costs, and part of it can depend on your card mix, interchange and scheme fees. Wherever a figure depends on these, we label it as an estimate.

With interchange++ pricing you pay the interchange and scheme fees at cost, plus a fixed markup. That is usually cheaper and always more transparent than a bundled rate. Your offer shows the estimated pass-through costs separately.

We base it on what you currently pay for credit cards. Our standard minimum is 0.80%; a lower rate is possible after a review of your card volume. If your statement only shows an all-in rate, we estimate your comparable rate and tell you so.

Most merchants complete it on their phone in about ten minutes. The acquiring bank's review can take a few working days, longer if it needs more documents.

Usually an identity document for each director and beneficial owner, and proof of your business bank account. The application tells you exactly what is needed for your company, and you can upload it from your phone.

Usually not: the terminal must be configured for your new merchant account. We arrange a terminal as part of your application. Check the notice period of your current contract before you switch.

It is stored encrypted, used only to calculate your offer and deleted automatically after the retention period in our privacy policy. You can ask us to delete it earlier.

Yes. The acquiring bank decides on every application based on its own checks. If it refuses, we tell you and explain what we can, but we cannot share confidential details of its assessment.