Privacy policy

Controller

THE LOCAL POST MEDIA LTD, trading as FeeSense, registered in England and Wales under company number 17087454, 128 City Road, London EC1V 2NX, United Kingdom is the controller for the personal data described here. Questions and requests: info@feesense.be or the contact form on feesense.be.

What we collect

For your offer: your name, business name, email address, phone number, card turnover and current payment costs, and the statement you choose to upload.

For your application: company details; for directors, beneficial owners and signatories their name, date of birth, nationality, address and, where given, national register number; your business bank account; answers about your business; identity and company documents; signatures; and technical evidence of your acceptance (time, IP address, device).

We never collect card numbers or online banking credentials.

Why we use it and on which basis

To prepare and send your offer, at your request (Art. 6(1)(b) GDPR).

To prepare and submit your merchant application and to provide our service (performance of a contract, Art. 6(1)(b)).

To allow the acquiring bank to meet its anti-money-laundering and customer due diligence obligations (legal obligation, Art. 6(1)(c)).

To keep evidence of acceptances and signatures, to secure our platform and to calculate sales commissions (legitimate interests, Art. 6(1)(f)).

Who receives it

The acquiring bank (U.S. Bank Europe DAC, trading as Elavon Merchant Services), which decides on your application and processes your payments; the terminal provider, for delivery and configuration; and our processors: Vercel (hosting, EU region Frankfurt), Neon (database, EU region Frankfurt), Anthropic (automatic reading of statements you upload) and our email providers.

Where a processor is located outside the European Economic Area, transfers are covered by European Commission standard contractual clauses or an adequacy decision.

FeeSense salespeople see your business name, application status and volumes, never your identity documents, bank details or statements.

How long we keep it

Uploaded statements: deleted automatically after 90 days.

Offers that are not accepted: 12 months.

Applications that do not lead to a merchant account: 24 months after the last activity.

Data of merchants who become customers: for the duration of the relationship and 10 years after it ends, in line with anti-money-laundering record-keeping rules.

Evidence of acceptances and signatures: as long as claims under the agreement are possible.

Security

Bank details, identity numbers and documents are encrypted. Access is limited by role, protected by two-step verification for staff with access to sensitive data, and logged.

Your rights

You can ask for access, correction, deletion, restriction or portability of your data, and object to processing based on legitimate interests, by emailing info@feesense.be. We answer within one month.

You may lodge a complaint with the Belgian Data Protection Authority (www.dataprotectionauthority.be).