Complaints

How to complain

Email info@feesense.be or use the contact form, with the subject "complaint" and your reference. We confirm receipt within two working days and answer within fifteen working days.

Complaints about the processing or settlement of your card payments are handled together with the acquiring bank under its complaints procedure; we pass them on and follow them up for you.

If you are not satisfied with our answer, you may submit the dispute to the courts of Brussels as set out in the FeeSense terms.